Workflow · Employee Health & Benefits
Client Onboarding Audit
Takes over a newly won client: organizes every incoming document by plan, carrier, and policy period, audits the file for completeness against what the client's program actually requires, and cross-checks plan documents, rates, contributions, and enrollment for inconsistencies. Ends with ready-to-send requests for what's missing and a prioritized onboarding plan.
What goes in
The client, the appointment scope and effective date, and the takeover materials — plan documents, SPDs, SBCs and required notices, rate and contribution schedules, census and enrollment data, carrier and vendor contracts, broker-of-record letters, prior broker or prospect-stage files, and producer handoff notes.
What you get
A Client Onboarding Package as a Word document: the client and workforce profile, the benefits program inventory, the carrier, vendor, and contact directory, the six-status document completeness checklist, conflicts and validation issues, open commitments and service issues, a prioritized onboarding task plan, grouped missing-information requests ready to send, and a structured Client Benefits Record.
How it works
- 1Establish the client: confirm the entity, appointment scope, lines of coverage, carriers, funding, renewal dates, and key contacts in one organized intake.
- 2Organize the file: incoming documents are classified by plan, carrier, vendor, policy period, and document type.
- 3Audit completeness: the file is checked against what this client's program actually requires, and every required item gets a clear status.
- 4Validate consistency: plan documents, rates, contributions, contracts, and enrollment records are cross-checked, and disagreements are flagged with their sources.
- 5Deliver: a Client Onboarding Package as a Word/PDF document — program inventory, completeness checklist, conflicts, prioritized task plan, and ready-to-send requests.
Related pages
What this workflow delivers
A Client Onboarding Package as a Word document: the client and workforce profile, the benefits program inventory, the carrier, vendor, and contact directory, the six-status document completeness checklist, conflicts and validation issues, open commitments and service issues, a prioritized onboarding task plan, grouped missing-information requests ready to send, and a structured Client Benefits Record.
4+ hours
- Guided step by step, no blank page
- Owners and follow-up on every run
- Human review before sign-off