Workflow · BPO
E&O File Audit
Audits one policy transaction of a brokerage account file for errors-and-omissions exposure: flags missing documents, builds the transaction timeline, and traces each coverage line across the chain — requested, quoted, approved, bound, issued. Every finding is rated Critical to Low with evidence and corrective action; it flags exposure and makes no legal determination of negligence or liability.
What goes in
The account file for one policy transaction — client request emails, the application, quotes, the broker proposal, approvals, the binder, the issued policy, endorsements, certificates, declinations, invoices, and cancellation notices — plus, optionally, the brokerage's own procedures or E&O audit checklist to check the process against.
What you get
An E&O File Audit Report as a native Word document: executive summary, a findings register with every finding risk-classified and evidenced, the chronological transaction timeline, a coverage evidence matrix tracing each line from request to issued policy, a remediation checklist of the corrective actions required, and a source register of every document reviewed.
How it works
- 1Establish the audit: the account, the lines in scope and the single transaction under audit are confirmed, then every document is cataloged and measured against a complete file — a missing document is itself a finding.
- 2Extract the terms: each document is read for insureds, periods, limits, carriers, premiums and endorsements, and the dates it was requested, issued, signed or delivered — as stated, with sources.
- 3Build the timeline: every dated event is placed in order, so delays, out-of-order steps, and coverage bound before or without authorization surface from the sequence.
- 4Reconstruct the coverage chain: each line is traced from requested through issued with terms compared at every link — equal values in different formats match, every unexplained difference carried forward.
- 5Check and report: documentation and process are checked against the brokerage's procedures — or a generic industry checklist named as such — and every finding is rated Critical to Low in one Word report.
Related pages
What this workflow delivers
An E&O File Audit Report as a native Word document: executive summary, a findings register with every finding risk-classified and evidenced, the chronological transaction timeline, a coverage evidence matrix tracing each line from request to issued policy, a remediation checklist of the corrective actions required, and a source register of every document reviewed.
4+ hours
- Guided step by step, no blank page
- Owners and follow-up on every run
- Human review before sign-off